Shipping & Deliveries

DELIVERY

We send our goods via Royal Mail to you secured in strong plastic, despatch bags. For orders up to 1.5/2 kg, we use double-seal bags instead of boxes to make it easier for you to receive our goods through your post box. It also makes life simpler for you if you want to return anything to us free of charge. For heavier parcels we use a large single seal bag which can still be used to return your goods, if necessary.

Parcels over 2kgs are not accepted by Royal Mail business post, so they will either be sent by courier (DHL) or in multiple Royal Mail Parcels.

Business 24/1st Class: £4.95
Standard delivery within the UK costs £4.95 irrespective of the weight of the parcel. Orders should ordinarily arrive within 2 to 5 working days.

Business 48: £3.50
This option is also available in the UK and costs £3.50 irrespective of the weight of the parcel. Orders should ordinarily arrive in 2-7 working days.

If you anticipate that you might be out when we attempt delivery of your item(s), we suggest that you designate a ‘safe place’ for us to leave your parcel. Please enter your designated place within the delivery instructions on the order page. If we can’t deliver your parcel through your postbox and nobody is available to receive it, it will be returned to your local sorting office where it will be held for three weeks.

NEXT WORKING DAY UK Delivery with DPD: We are now offering a next working day delivery for £6.00 with DPD for orders that are in with us by noon as DPD collects from us at 1pm every day. If you have an urgent order and it is past noon, give us a ring on 01865 989123 and we will do our best to get your order into the DPD collection for that day. We'll provide DPD with your email/mobile number so that they can then reach out to you to let you know that that they are delivering to you and on the day of delivery they will confirm to you the hour of delivery with a number of options to choose from if the time of delivery is not convenient for you. Orders placed by noon on Friday will be delivered on the following working day which is usually Monday. We expect to offer Saturday and Sunday delivery very soon.

NEXT DAY UK DELIVERY with Royal Mail : £8.95
We offer a next-day delivery service for addresses within the UK only, with orders of in-stock items received on weekdays before 1 pm guaranteed to arrive the next working day. This costs £8.95. A signature is required, so if nobody is at the specified delivery address when delivery is attempted, a card will be posted through your door. This option is available only within mainland Britain.

DELIVERY DETAILS

In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply email customercare@stateofmindactive.com or call 01865 989123 and we will cancel your order. Your credit/debit card will not have been charged as your order will not have been despatched.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock. In this case, you will only pay a single delivery charge.

UK Sale Shipping Rules

During the our bi-annual sales, shipping will be calculated based on the weight of the purchase rather than on a flat rate basis. All parcels (up to 2kgs in weight) will be sent via Royal Mail 48 which takes 3-5 days.
When this shipping is in place, we will let you know.
If you need your parcel more quickly, please ring us on 01865 989123 so that we can offer you a faster service.

Parcels up to 500 grams will cost £2.50
Parcels up to 1 kg will cost £3.00
Parcels up to 1.5kgs will cost £3.50
Parcels up to 2 kgs will cost £3.75
Parcels up to 2.5kgs will cost £4.50
Parcels up to 3kgs will cost £5.50
Parcels up to 3.5kgs will cost £6.00
Parcels up to 4 kgs will cost £6.50
Parcels up to 4.5kgs will cost £7.00
Parcels between 4 - 6 kgs will cost £8.00

EUROPEAN DELIVERY: £7.50
We are happy to fulfill orders to most European addresses. These are charged at £7.50 an order and can take up to 2 weeks to arrive. This price does not include any import duties or local taxes, for which the recipient is responsible. Please contact us at customerservice@stateofmindactive.com if you wish to use our free returns facility. This is not a Tracked & Signed Service as this service is significantly slower than 1st Class International.

REST OF THE WORLD : £9.50
We are happy to fulfill orders to most addresses outside of Europe. These are charged at £9.50 an order and can take up to 20 days to arrive however we have found that most orders arrive within 8 days. This price does not include any import duties or local taxes, for which the recipient is responsible. Please contact us at customer service@stateofmindactive.com if you wish to use our free returns facility.
This is not a Tracked & Signed Service as this service is significantly slower than 1st Class International.

Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.